We want the process to be simple. If you need to change a size or return a product, you'll find all the information here.
SIZE OR PRODUCT EXCHANGES
Currently, exchanges are handled by means of a return and a new order.
To change a size, color, or product:
- Request a return by writing to us at nomadas247@gmail.com.
- Return the product following the instructions you will receive by email.
- Place a new order in our store for the size or product you want.
The new order can be placed at any time. Please note that we cannot reserve products while we await your return.
RETURNS
You have 14 calendar days from receipt of the order to notify us that you wish to make a return.
To request a return, write to us at nomadas247@gmail.com indicating:
- Order number.
- Product you wish to return.
- Name used in the order.
It is not necessary to state the reason for the return.
We will send you instructions and the address to which you should send the product by email. Do not send any item without first contacting us.
Once the return has been communicated, you will have a maximum of 14 calendar days to send us the product.
PRODUCT CONDITIONS
The product must be returned:
- Unwashed.
- Unused beyond what is necessary to check its size or features.
- Without stains, odors, hairs, or damage.
- With its tags and original packaging, whenever possible.
If the product shows more handling than necessary or has lost value due to use, the refund amount may be proportionally reduced.
COST OF RETURN
For voluntary returns, the cost of return shipping is borne by the customer.
You can use Correos or another transport company. We recommend keeping proof of shipment and using a tracked service, as the product will be the customer's responsibility until it reaches our facilities.
DEFECTIVE PRODUCT OR INCORRECT ORDER
If you receive a defective, damaged, or incorrect product, please write to us at nomadas247@gmail.com indicating the order number and attaching photographs of the product and packaging.
When the incident is the responsibility of Nómadas 24/7, we will cover the necessary costs to resolve it at no cost to the customer.
Do not send the product on your own before receiving our instructions.
CUSTOMIZED PRODUCTS
Products made or customized specifically according to customer specifications — for example, with a requested name, logo, or design — are not eligible for withdrawal or return due to a change of mind.
This exception does not apply when the product arrives defective, damaged, or does not correspond to what was agreed upon.
Normal garments from the Nómadas 24/7 collections can be returned according to the conditions indicated on this page.
REFUNDS
Once we receive and review the return, we will inform you by email.
For a full order return, the cost of the original standard shipping will also be refunded. If you only return part of the order, the initial shipping will not be refunded. The cost of return shipping is borne by the customer.
The refund will be made without undue delay and, at the latest, within 14 calendar days following the communication of withdrawal. We may withhold the refund until we have received the product or until you provide valid proof of its shipment.
The credit may take several business days to appear, depending on the bank or payment provider.
RETURNS FROM EUROPE
Returns from other European countries follow the same procedure.
The customer must assume and arrange the return shipping. If the shipment is subject to customs procedures, it must be clearly indicated that it is a return of merchandise.